We will refund or, if possible, provide a credit to the value of a product if it is faulty (i.e. has been damaged or has a fault), but it will be necessary for you to prove to us that this is the case. This might be via a digital picture emailed to us showing the fault or damage to
the product. We may also request that the product be returned to be examined more carefully.Any costs associated with returning an item, whether it is an exchange or a defective item, is the sole responsibility of the customer.If a fault and / or damage is found , a credit for postage costs and product is offererd or exchange of product. We do not normally give refunds if you simply change your mind or make a wrong selection. We provide as much information about each product as we can so that you can make an informed choice.
Questions about refunds/credits
Q. When can I get a refund or credit?
A. Because we debit your credit card when we receive your order (this is a security measure to ensure that we receive full payment for goods before we send them) . If we are unable to supply a particular product, we will refund the value of the product(s) back to your credit card, PayPal account or by cheque or Direct Deposit.
We will send a refund advice (with the electronic refund docket or cheque attached) with your order.
Notification of exchanges must be made and returned within 10 days. No claims will be acknowledged after this time.
Bright Organics will not replace, refund or provide credit notes if items are damaged or lost in transit if you have not insured your order.
All costs associated with return of parcels due to customers error e.g. incorrect addresses, will not be shipped until all costs and additional shipping charges are paid.
We take pride in our constant delivery of a reliable service and would greatly appreciate being notified of any dissatisfaction.